ESTD PERPUSTAKAAN UNTAD
ESTD PERPUSTAKAAN UNTAD
| JudulOPTIMALISASI PERAN DEWAN PENGAWAS DAN PENGEMBANGAN SUMBER DAYA MANUSIA DALAM MENINGKATKAN KUALITAS PELAYANAN KESEHATAN PADA RSUD. TORA BELO KABUPATEN SIGI PROVINSI SULAWESI TENGAH |
| Nama: NOVITA YOULA |
| Tahun: 2024 |
| Abstrak Tora Belo Regional General Hospital, Sigi Regency has hospital autonomy in an effort to improve service quality. The existence of a supervisory board that independently supervises hospital performance aims to achieve good governance patterns so that health services can be maximally improved. A phenomenon that often occurs at the Tora Belo Regional General Hospital, Sigi Regency, related to the quality of medical personnel service, shows that there is a gap between the quality of ideal nursing services and actual nurses. This is due to the high demands of patients and the low ability of Human Resources to serve patients. Quality human resource development must pay attention to hospital demand, goals, vision, mission, organizational plans and HR divisions as well as the supply of health workers in the community. This research aims to (1). Analyzing the role of the Supervisory Board in providing internal non-technical guidance and supervision of hospitals at the Tora Belo Sigi Regional Hospital, (2) Human Resource Development Strategy in improving the quality of health services at the Tora Belo Regional General Hospital, Sigi Regency, and (3) Analyzing the quality of services in Tora Belo Regional General Hospital, Sigi Regency. The research method used in this research is a qualitative research method. The results of the research show that: (1) The supervisory board team that was formed and functions as the governing body of the hospital in carrying out internal non-technical guidance and supervision of hospitals at Tora Belo Sigi Regional Hospital is not running optimally according to planned expectations. (2) Human resource development at Tora Belo Sigi Regional Hospital has not been carried out in a continuous and planned manner, carefully prepared and based on scientific methods and guided by the skills needed by the hospital now and in the future, and (3) Optimizing the quality of health services is not only viewed through the dimensions of tangible, empathy, reliability, responsiveness and assurance, but must also take into account the variable perspectives of consumers, professions and management. |