ESTD PERPUSTAKAAN UNTAD
ESTD PERPUSTAKAAN UNTAD
| JudulDampak Transformasi Bisnis Dalam Meningkatkan Kinerja Operasional Pada PT Telkom Witel Sulbagteng |
| Nama: RIAN |
| Tahun: 2025 |
| Abstrak This research was conducted to determine the impact of business transformation on improving operational performance at PT Telkom Witel Sulbagteng. The qualitative approach is based on a literature review of business transformation, Enterprise Resource Planning (ERP) systems, and operational performance. Microsoft Excel was used as the analysis tool. The study population consists of employees at PT Telkom Witel Sulbagteng. The results of this study indicate that (1) service quality (85%) based on interviews, the top priority in improving operational performance is focusing on more responsive and high-quality customer services, such as enhancing customer trust through technologies like cloud computing and big data, (2) operational optimization (78%) is the second priority, although it faces challenges in coordination and service distribution, (3) service diversification (90%) is critically important to meet changing market demands, making it a high priority, and human resource development (80%) it does not entirely dominate due to challenges in human resource capacity. |