ESTD PERPUSTAKAAN UNTAD
ESTD PERPUSTAKAAN UNTAD
| JudulKUALITAS PELAYANAN ADMINISTRASI TERPADU KECAMATAN (PATEN) DI KANTOR KECAMATAN BUNGKU UTARA KABUPATEN MOROWALI UTARA |
| Nama: DEWI FEBRIANTY |
| Tahun: 2021 |
| Abstrak Dewi febrianty sm, b 401 16 099. The quality of administration Integrated district (PATEN) Dibimbing olch Bapak Dr Moh Nawawi, As guidance counselor I and madame rusmawati bte rusdin, as il’s guide. The idea was to know the quality of administration Integrated district (PATEN) district office north Bungku of kabupater north morowali. Method of research is qualitative descriptive research, whereas data collection techniques are done with observation, interviews, and Documentation. The data used in this study include secondary and primary data. The development of informants in this study USES adhesiveautism Eight informers who were thought to be able and was aware of the problem of the quality of sub-district administrations (patents). While Data analysis includes data reduction, data presentation, and conclusions withdrawal as for the theory used by zeithhaml, a & berry system Paycheck (intence) reliablity (reliability) response, assur Ess, empathy. This study shows that poor quality of ministry Integrated administration of denunciation in the north flower district office Northern morowali districts were seballed by some of the indicators inside angability, reability, and responsivess, have yet to be implemented,By the standard of service available. As for the indicators that have not been consistent with,The standard that exists is (1) the rough dimension (physical evidence) of discomfort, Where the ministry is included is an incomplete means and infrastructure. And, The lack of a service officer (2) a reahility (reliability) dimension is not available, An inner worker USES a service aid (3) dimension responsivess dimension ia the lack of resonance and attention of officers in providing services to people who want to provide services and do not get understand the procedures and stages of service flow. The inhibiting factor for the implementation of PATEN is the lack of quality and quantity of human resources serving every need of the community in the district office. |