ESTD PERPUSTAKAAN UNTAD
ESTD PERPUSTAKAAN UNTAD
| JudulKUALITAS PELAYANAN KESEHATAN DI UNIT PELAKSANA TEKNIS PUSKESMAS GALANG KECAMATAN GALANG KABUPATEN TOLITOLI |
| Nama: SARINA AISYAH |
| Tahun: 2023 |
| Abstrak SARINA AISYAH B 101 19 143, “Quality of health services at UPT Galang Health Center, Galang District, Tolitoli Regency” Guided by Nuraisyah dan Muhammad Rapi. The purpose of this study was to find out how the quality of health services at UPT Galang Health Center, Galang District, Tolitoli Regency. The basis of the research used in this study is the research field research (field research) which is where the object or problem under study is then analyzed thoroughly. This type of research is qualitative research which is a study used to investigate, describe, and ezplain a phenomenon or problem. To find out the quality of health services in the Galang Health Center according to Zeithalm-Parasuraman-Berry there are five indicatirs used, namely Tangibles(direct evidence), Reliability (ability or reliability), Responsiveness (responsiveness), Assurance (assurance), and Empathy (empathy/caring) this study uses qualitative methods with data analysis, namely drawing conclusions from several informants. The informants in this study amounted to 6 people wuth accidental techniques, namely the tecnique of determining samples based on coincidence, that consumers who accidentally/incidentally met with researchers could be used as sampels, if viewed by the person who happened to be found suitable as a data source. The results of this study indicate that health services at UPT Puskesmas Galang, Galang District, Tolitoli Redency, seen from several aspects, are still not good, namely the responsiveness aspect, because there are still delays in service at the registration counter. But seesn from the aspects of Tangibles (direct avidence), Reliability (reliability), Assurance (assurance), and Empathy (empathy) are considered good. Keywords: Tangibles, Reliability, Responsiveness, Assurance, Empathy |