ESTD PERPUSTAKAAN UNTAD
ESTD PERPUSTAKAAN UNTAD
| JudulKUALITAS PELAYANAN KESEHATAN PADA PENGGUNA KARTU INDONESIA SEHAT DI PUSAT KESEHATAN MASYARAKAT SIENJO KECAMATAN TORIBULU KABUPATEN PARIGI MOUTONG |
| Nama: AZWAR |
| Tahun: 2024 |
| Abstrak AZWARstamp number B 101 17 043 with the thesis title "Service Quality for Healthy Indonesia Card Users at the Sienjo Community Health Center, Toribulu Subdistrict, Parigi Moutong District". Guided by Mr. H. Nasir Healer as a guide for me and Mr. Nasrullah. The aim of this research is to find out the quality of service for Indonesian Healthy Card users at the Sienjo Community Health Center, Toribulu District, Parigi Moutong Regency. In an effort to find out existing problems, the author uses a qualitative descriptive research method. The informants in this study were determined purposively with a total of seven informants, namely, the Head of the Community Health Center, the Community Health Center Midwife, the Community Health Center Nurse and four Healthy Indonesia Card users. Library research and field research include field observations, interviews and documentation. This research analysis uses the public service theory by Zeithaml- Parasuraman-Berry, namely Tangibility, Reliability, Responsiveness, Assurance and Empathy. From the research that has been carried out, the researcher can conclude that the quality of Sienjo Health Center services for Indonesiaa Sehat card users is very good when seen from the five indicators used by researchers which are taken from the public service theory by Zeithaml-Parasuraman-Berry (1990). There is something that is not optimal in one of the Indicators, namely, Tangible (Tangibles) where, there are still facilities that do not meet the standards of the Sienjo Community Health Center, such as the number of beds that do not meet the standards, however, these facilities do not hinder good service because the number of inpatients is not too large. Keywords : Service Quality, Tangibility, Reliability, Responsiveness, Assurance and Empathy. |