ESTD PERPUSTAKAAN UNTAD
ESTD PERPUSTAKAAN UNTAD
| JudulKualitas Pelayanan Pegawai Bank Rakyat Indonesia Kantor Cabang Pembantu Unit Batui |
| Nama: RINALDI N SAMADI |
| Tahun: 2020 |
| Abstrak This study aims to assess the service quality of bank Rakyat Indonesia employees in the batui unit sub-branch office, this study uses a qualitative descriptive study, where this research seeks to disclose facts that are accurate and factually systematically about the service of bank rakyat indonesia employees at the batui unit sub-branch office. This study uses the Taliziduhu Ndraha theory with 4 (four) indicators, namely speed, accuracy, convenience, and fairnes. Data collection techniques are carried out trough field research which includes observation, interviews, and documentation. Informants in the study were 9 (nine) people who were determined by purposive technique. Analysis of the data used is data condensation, data presentation, and drawing conclusion. From the results of this study indicate that, the implementation of bank rakyat indonesia employee service offices of the batui unit sub-branch office is quite good butthere are still aspects thatmust be addressed as seen from the aspect of justice. The service in terms of justice still needs to be improved bacause there are those who prioritze family/relative compared to those who have long queued. |